Lost or Stolen Card

Can't find your debit or credit card anywhere? Are there purchases on your account that you haven't made and you are worried your card information has been stolen? Or maybe your card is cracked and just doesn't want to slide through the card reader anymore? If you answered yes to any of these, feel secure knowing that with just a few simple questions, Black River Country Bank can help you get your new card mailed right to your doorstep! 

Step 1. Contact us immediately here at BRCB (715-284-9448) so that we can temporarily disable your card.
Step 2. Open by clicking on this Lost/Stolen/Damaged Card PDF Form right from your own computer and either print it and fill it out by hand or complete it electronically and then print. 

Step 3. Be sure to leave your best contact number so that we can contact you to reissue your new card! Also remember that you will need to SIGN and date the form.

Step 4. Because we know that you are busy, we have multiple options for returning your form. You can simply.... 
  • Bring it to BRCB (drop it into the night deposit if we aren't open); 
  • Mail it to us at 221 Main Street Black River Falls, WI 54615 or P.O. Box 68 Melrose, WI 54642;
  • Scan and email it to us at computer@brcbank.com; or 
  • Fax it to us at 715-284-7153

After you have returned your form, we will contact you for the next steps! Fast and convenient!

** If a Black River Country Bank Debit Card is FOUND, please call 1-800-383-8000.