Notice
Notice: 5/14/2025
⏰📢What YOU Need to Know NOW ... BEFORE Friday, May 16📢⏰
📲🖥 Digital Banking WILL BE EFFECTED May 16-19📲🖥
** Please READ & take appropriate ACTIONS using the TIMING GUIDELINES PICTURED & BELOW:
1) Please be sure you take care of yours & your families' necessary Online or Mobile TRANSFERS & PAYMENTS (Bill Pay & Zelle) using the TIMING GUIDELINES PICTURED BELOW. (Please note: Mobile Capture/Deposit -- within app -- will be unavailable after 1:00 pm Friday, May 16.)
2) While your Debit Cards are planned to be available during this upgrade, we would highly recommend you PLAN AHEAD & keep an ALTERNATE FORM OF PAYMENT (e.g. cash) 'on-the-ready' over the weekend, in the instance of an intermittent, momentary interruption in debit card processing. Alternatively, if an transaction does not process, please be patient and try again in a few minutes.
3) To ensure you are READY to Login to our upgraded networks on MONDAY MORNING AFTER 8:00 AM (or after) -- please be sure to NOTE your Online Banking/Mobile Banking App **USERNAME**, because it will NOT "auto-populate" on your device for your FIRST LOGIN Monday morning.
USERNAMES & PASSWORDS will be the SAME as CURRENT. However, you will be prompted to update your Security Questions during that 1st login on Monday Morning/Post-Upgrade. If you do not remember your username, please give us a call PRIOR to Friday, May 16 and we'll be happy to help!! 715-284-9448 (BRF Office) and 608-488-2411 (Melrose). Thank You!
#wearebrcb #wewantwhatyouwant #digitalbankingupgrade #progressinprocess #proactiveactions #communitybanking #familyownedandoperated #since1907
Notice: 5/1/2025
DIGITAL SYSTEMS UPGRADE REMINDER MAY 16-19
PRIOR TO MAY 16 ... please be sure you have:
Online Banking 
Mobile Banking (App) 
Bill Pay 
Zelle® 
Debit Cards 
March 31, 2025
** CUSTOMER NOTICE: ACTIONS REQUESTED **
We are upgrading our systems to better serve YOU!
Starting at 4:00 p.m. on Friday, May 16, 2025 until after 8:00 a.m. Monday, May 19, 2025 (CDT for all noted times), we will be performing upgrades on our operational systems that will affect multiple Black River Country Bank products and services.
Digital Banking
Online Banking and BRCB Mobile App will be in Inquiry Only Mode. You will not be able to make transfers or mobile deposits after 4:00 p.m. May 16, 2025 until after 8:00 a.m. Monday, May 19, 2025. If you need to complete a transfer or make a mobile deposit, you must have it submitted before 4:00 p.m. on Friday, May 16, 2025.
Bill Pay will be unavailable all-day Friday, May 16, 2025 until after 8:00 a.m. Monday, May 19, 2025. Any new bill payments or changes to current bill payments will need to be completed by Midnight on Thursday, May 15, 2025. (Previously scheduled payments will process on Friday.)
Zelle® will be unavailable.
Please Note: After our upgrade, depending on the settings on your computer or mobile device, you may be asked to re-enter your Online Banking Username in addition to your Password. If you are unsure of your Username, we strongly encourage you to contact BRCB as soon as possible so that you have this information available to you before your first login on or after Monday, May 19, 2025. After successfully entering your Username and Password, you will also be asked to re-create your security challenge questions on our new digital banking system. Because of this, we suggest you complete your first login on (or after) Monday, May 19, 2025, from a computer or a web browser on your mobile device by accessing our website at www.brcbank.com and entering your Username and Password in the Online Banking section (upper righthand corner) on our homepage.
Debit Cards
Starting Friday, May 16 at 3:00 p.m., we will also be upgrading debit cards. Your debit card will work during this upgrade, however you may experience intermittent, momentary interruptions.
Account Statements
There will be some changes to our periodic statement processing after this upgrade. Account statements will all be cycled at the end of the month. This is a great opportunity to enroll in our eStatement offering through your Online Banking Profile if you haven’t taken advantage of that convenient service yet. Please contact us at BRCB if you have questions or need assistance enrolling in eStatements.
Thank you for your patience during this exciting upgrade! If you have any questions, please contact us at the above contact phone numbers.
Sincerely,
Your Black River Country Bank Team