Black River Country Bank
Internet Banking
Customer Agreement
INTERNET BANKING AGREEMENT AND DISCLOSURE STATEMENT. By signing an
application or submitting an online enrollment form (Application) to subscribe
to certain Internet Banking and related services offered by the Black River
Country Bank (Bank), a Wisconsin banking corporation, as described in this
Agreement and Disclosure Statement (Agreement) and as otherwise made available
by the Bank from time to time (Internet Banking), or by your initial access to
Internet Banking, and in consideration of our allowing you access to Internet
Banking, you agree to the terms and conditions of this Agreement. Each reference
in this Agreement to the "Bank", "the Black River Country
Bank", "we", "us", or "our" refers to the
Black River Country Bank. Each reference to "you" and "your"
refers to each customer, depositor, borrower, authorized signer, or authorized
user for an account (as defined below) who is now or hereafter enrolled in any
one or more Internet Banking services with respect to the account. Each
reference to "Internet Banking service", "Software" or
"Service Provider" refers to the Internet banking services,
applications, software and interface provided by Digital Insight to you and the
Bank. Each time you use Internet Banking constitutes confirmation by you of your
agreement to and understanding of the terms of this Agreement and any screens
that appear on your computer when you sign on to the Bank's web site. This
agreement will be effective as of the date of our acceptance of this Agreement
as evidenced by our issuance of a financial institution number (FI Number) to
you as provided in Section 3. Please read this Agreement carefully and keep it
for future reference.
BROWSER SECURITY. Internet Banking data is transmitted using SSL (Secure
Socket Layer) technology that supports 128-bit key encryption. It is important
to verify that a secure connection between your browser and the Internet Banking
server has been established before transmitting any confidential account
information over the Internet. This can be verified by an indicator on your web
browser. Netscape Navigator has a key symbol that appears in the lower left
corner of the screen. When the symbol appears "solid", transmitted
data is being encrypted. When this symbol appears "broken", a secure
session has not been established. Similarly, Microsoft Internet Explorer has a
lock symbol that appears when data is been encrypted. When this symbol does not
appear, a session is not secure.
HOST SECURITY. The web server hosting Internet Banking does not connect
directly to the Internet. It is buffered from the Internet through the use of a
firewall. All access from outside the bank must go through this firewall, which
screens the requests and allows only valid traffic to reach the server. For more
information on security go to the Internet Banking login page and click on
"For security information, click here".
1. Hardware and Software Requirements. To be able to use Internet Banking,
you must provide your own personal computer (PC) with a modem, browser software
and related equipment (Hardware). You must provide the type of telephone service
and Internet access service required by the Hardware and/or the Software. You
must provide the Bank with an electronic mail (Email) address. Once the Hardware
has been properly connected to the telephone service, and any required Internet
access has been established, you will be able to access Internet Banking through
the Service Provider that will act as an interface between you and the Bank. You
are and will remain solely responsible for the purchase, hook-up, installation,
loading, operation and maintenance of the Hardware, the browser software, the
telephone service, and the Internet access service (if applicable) to your PC,
and for all related costs. You are solely responsible for scanning the Hardware,
the Software and any other software for computer viruses and other related
problems before you use them.
2. Accounts. You agree to use Internet Banking solely for the services
described in this Agreement and solely in connection with each deposit account
(collectively, the Deposit Accounts) and each loan account (collectively, the
Loan Accounts) held by the Bank and designated by you (collectively, the
Accounts), except as otherwise expressly provided in this Agreement or as
otherwise expressly permitted by us from time to time. Under this Agreement,
there may be multiple accounts. You may add any account for which you, or all of
you if more than one, are depositor, borrower, authorized signer, or authorized
user by notifying the Bank or by visiting any Bank office.
Joint account holders can access joint accounts, but both must go through the
registration process to enter their separate Customer Numbers and Passwords and
to have access to their individual accounts. The first listed Customer Number of
a joint account must register or the second person won't be able to see joint
accounts, unless they have an account in their name alone.
3. Confidentiality of Password. All Internet Banking transactions or
inquiries must be initiated by use of your the Internet Banking Customer Number
and Password. You will choose a Password during online registration. Remember
your Password and never give it out to anyone. Once we have approved your
registration and activated the accounts that you requested be available for
Internet Banking we will give you a financial institution key (FI Key) to verify
your registration and unlock your accounts. The first time you sign on to
Internet Banking, you will be required to enter the FI Key. After the first
login with the FI Key you will only need your Customer Number and Password. You
may change your Password from time to time as provided in the Software. It is
recommended that you do not use birthdays, names, or other codes that may be
easy for others to determine as your Password and that you use a combination of
upper and lower case letters, numbers and characters. No Bank employee will ever
ask for your Password, nor should you provide it to anyone unless you intend to
allow that person access to your accounts. YOU AGREE TO KEEP YOUR PASSWORD
CONFIDENTIAL. USE OF THE PASSWORD BY YOU OR BY ANY OTHER PERSON WITH YOUR
AUTHORIZATION WILL BE CONSIDERED THE SAME AS YOUR WRITTEN SIGNATURE AUTHORIZING
US TO COMPLETE ANY TRANSACTION OR REQUEST COMMUNICATED THROUGH INTERNET BANKING.
You agree that any online transaction or request initiated by use of the
Password will be subject to and governed by this Agreement. If you authorize
another person to use your Password, that person can use Internet Banking to
view any information or initiate any transaction on any of the accounts to the
same extent as you, including viewing information or initiating transactions on
accounts to which that person does not otherwise have access. As such, your
sharing of your Password is strongly discouraged by the Bank, and done at your
sole risk and peril.
If a third party should gain access to your Password, you alone are
responsible for changing the Password to deny the third party's access to your
banking information. Given the electronic nature of these transactions, the Bank
shall have no liability to you in the event a third party should gain access to
your Password through no fault of the Bank.
You should always exit Internet Banking after you finish viewing your
accounts and close your browser software. Never leave your computer unattended
while accessing Internet Banking or a third party may be able to access your
accounts from your computer without ever needing to use your Password.
4. Business Days. Business days for the Bank and for Internet Banking are
Monday through Friday, excluding holidays. You may access the accounts through
Internet Banking 24 hours a day, seven days a week, except that the Bank may
perform regular maintenance on our systems or equipment, which may result in
error messages or interrupted service. We may also find it necessary to
occasionally change the scope of our services. The Bank cannot guarantee that we
will be able to provide notice of such interruptions and changes, although we
will attempt to provide such notice.
5. Internet Banking Services. You may use Internet Banking to perform any of
the following services: to transfer funds between any Deposit Accounts, such as
checking, savings or money market deposit accounts; to receive and download
balance and transaction information for accounts; to receive email from and
transmit email to the Bank, all as described in this Agreement and the Software.
You may sign up for or cancel Internet Banking by contacting the Bank.
6. Transfers to and from Accounts.
A. Deposit Accounts. You may use Internet Banking to initiate electronic
fund transfers from one Deposit Account that is a checking, savings or money
market deposit account to any other Deposit Account that is a checking,
savings or money market deposit account, as provided in this Agreement. These
types of transactions are referred to in this Agreement as "bank
transfers".
B. Authorization. You expressly authorize us to debit the appropriate
Deposit Account in the amount of any bank transfer initiated through Internet
Banking by you or by any other person who is authorized to use your Password.
You agree that we may treat any such bank transfer from a Deposit Account the
same as a duly executed written withdrawal, transfer, or check and that we may
treat any such bank transfer to a Deposit Account the same as a deposit, all
in accordance with the terms of this Agreement and your deposit and loan
agreements with us, signature cards on file with us and other deposit account
rules and disclosures provided by us.
C. Limitations. Your ability to initiate bank transfers between Deposit
Accounts may be limited by federal law or by the terms of your deposit
agreement with us. Bank transfers from Deposit Accounts that are savings or
money market deposit accounts are limited as required by federal regulation.
You agree that we may, without notice or other obligation to you, refuse to
make any bank transfer for security reasons or as otherwise expressly provided
in this Agreement or your deposit agreement with us. You cannot postdate bank
transfers.
D. Time of bank transfers; posting; funds availability. If you initiate a
bank transfer of available funds on or before three (3) p.m. Central Time on a
business day, the bank transfer will be posted to the Deposit Account on the
same business day. If you initiate a bank transfer other than before three (3)
p.m. Central Time on a business day, the bank transfer will be posted on the
next business day. Funds will be available for transfer and withdrawal as
provided in our Funds Availability Policy in the Deposit Account Rules
previously provided to you.
7. Account Information. You may use Internet Banking to receive, download,
and store or print information regarding an account that is routinely set forth
in the statement for the Account, debits and credits made to the account,
amounts and item numbers for items drawn on the account (if applicable), and the
daily account balance (including interest credited to a Deposit Account and
finance charges accrued on a Loan Account).
8. Recency of Information. All account information provided through Internet
Banking will be current as of the end of the preceding business day, will not
reflect bank transfers or deposits made since the end of the preceding business
day, and is subject to further adjustment and correction. Because the
information is made available to you is raw data furnished through the Service
Provider and is subject to change, we cannot assure you of the accuracy or
completeness of the information and expressly disclaim the same. You will still
receive your usual periodic statement of account, and adjustments may have been
made to your account in connection with the preparation of your statement.
9. Electronic Mail Service. You may use Internet Banking to send electronic
mail ("email") to us and to receive email from us. The email service
may not be used to make bank transfers between accounts. Email transmitted by
you to us via Internet Banking often will not be delivered to us immediately.
You should not rely on email if you need to communicate with us immediately. If
you need to contact us immediately to stop payment, to report an unauthorized
use of your Password, to report unauthorized access to an account, or for any
other reason, you should call us IMMEDIATELY at (715) 284-9448 or toll free at
(877) 284-3575. We will not be responsible for acting on or
responding to any email request made through Internet Banking until we actually
receive your email message and have a reasonable opportunity to act and you have
provided us with sufficient information to take the action you request. You
should check your email regularly; we will attempt to notify you by email in the
event of any technical difficulties or other occurrence that my affect your use
of Internet Banking. Any such email sent to you by us shall be considered
received on the next business day, regardless of whether or not you sign on to
the Service or check your email within that time.
10. Additional Services. We may, from time to time, make additional services
available through Internet Banking. We will notify you of the availability and
terms of these new services. By using these additional services when they become
available, you agree to be bound by this Agreement and any additional
instructions, procedures and terms provided to you with respect to each of these
new services.
11. Fees and Charges. In consideration of our making Internet Banking
services available to you, you agree to pay, and you authorize us to
automatically debit any account during the first week of each calendar month,
the following non-refundable charges:
Access to the Bank's web site is
furnished at no charge to the customer. The initial set-up fee for Internet
Banking is waived until further notice, and the Bank has not instituted a charge
for viewing your accounts, or completing transfers to and from your individual
accounts. If, however, you request Internet access service through the Bank you
hereby authorize the Bank to charge your account $14.95 per month.
These charges will not be prorated for portions of a month. You will be
solely responsible for all tariffs, duties, or taxes imposed by any government
or governmental agency and for all telephone charges, Internet access service
charges, long distance or toll charges, tariffs and other costs for online
sessions initiated by you. There may be other costs and charges associated with
your accounts. Please refer to the fee schedule for details.
12. Errors and Adjustments. We agree to correct any error made in crediting
or debiting any account by making the appropriate adjustment to your account
balance. You agree to repay promptly any amount credited to your account in
error, and you authorize us to initiate a debit to any account, whether
designated or not by you for Internet banking, to obtain payment of any
erroneous credit.
13. Account Reconciliation. The Deposit Account statements or other notices
provided to you by us will notify you of (a) the execution of bank transfers and
the debits to the Deposit Account made with respect to such bank transfers, and
(b) amounts debited by the Bank from any account for payment of the services or
other charges or adjustments made pursuant to this Agreement. You agree that we
will not be required to provide any other notice to you of the execution of bank
transfers or debits. You agree to promptly examine each statement for a Deposit
Account and to promptly report any discrepancies between your records and the
Deposit Account statements or any other notices mailed by the Bank to you, as
provided in Section 17.
14. Settlement of Obligations. To the fullest extent permitted by applicable
law, you authorize us to obtain payment of your obligations to us under this
Agreement from time to time by (a) initiating debit or credit transfers to any
account, whether designated or not by you for Internet banking or (b) deducting
the payment from the amount of any bank transfer. Such obligations include,
without limitation, fees owed to us, adjustments made by us and settlement for
bank transfers initiated through Internet Banking. At the time any account is
closed (whether by you, by us, or otherwise) or any Internet Banking service is
terminated (whether by you, by us, or otherwise), you agree that all such
obligations will be immediately due and payable to us, and you authorize us to
withhold the amount of any such obligations from any account, whether designated
or not by you for Internet banking. Debiting an account or deducting payment
from the amount of any bank transfer is not the Bank's exclusive remedy under
this or any other section of this Agreement, and the Bank will not be deemed to
have made an election of remedies by making any such debit or deduction on any
one or more occasions.
15. Limits on Bank's Liability. To the fullest extent permitted by applicable
law, you agree that we will have no liability whatsoever for any loss, damage,
or claim arising out of any delay or failure in the performance of any Internet
Banking service in accordance with the terms of this Agreement, including but
not limited to, that resulting from our negligence. Our duties and
responsibilities to you are strictly limited to those described in this
Agreement, except with respect to any provisions of the law applying to
electronic fund transfers that cannot be varied or waived by agreement. In no
event will the Bank be liable for any consequential, special, or punitive
damages or for any indirect loss that you may incur or suffer in connection with
the service (even if the Bank has been informed of the possibility of such
damages), including, without limitation, attorneys fees. The Service Provider is
an independent contractor and not the Bank's agent. The Bank's sole duty shall
be to exercise reasonable care in the initial selection of the Service Provider.
YOU ACKNOWLEDGE THAT NO EXPRESS OR IMPLIED WARRANTY, INCLUDING, WITHOUT
LIMITATION, ANY WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS OR A
PARTICULAR PURPOSE, IS MADE BY THE BANK WITH RESPECT TO ANY INTERNET BANKING
SERVICE OR THE SOFTWARE, AND THE BANK HEREBY DISCLAIMS ALL SUCH WARRANTIES. To
the fullest extent permitted by applicable law, and without limiting the
generality of the foregoing, the Bank shall not be liable at any time to you or
any other person for any loss, charge, fee, penalty, expense or other damage
resulting from any failure or delay of the performance of the bank's
responsibilities under this Agreement which is caused or occasioned by any act
or thing beyond the Bank's reasonable control, including, without limitation,
legal restraint, interruption of transmission or communication facilities,
equipment failure, electrical or computer failure, war, emergency conditions,
acts of God, fire, storm, or other catastrophe, or inability to obtain or delay
in obtaining wire services or Internet access, or refusal or delay by the
Service Provider or another bank or financial institution to execute any bank
transfer. In addition, the Bank shall be excused from any failure or delay in
executing a bank transfer, if such execution would result in the violation of
any applicable state or federal law, rule, regulation or guideline. To the
fullest extent permitted by applicable law, you agree that the Bank shall not
have any liability whatsoever for any loss caused by the act, error, or omission
of you or any other person, including, without limitation, the Service Provider,
any Internet access service provider, any federal reserve bank or transmission
or communications facility or any intermediary or receiving financial
institution, and no such person shall be deemed the Bank's agent.
Use by the Bank or its customers of any information obtained via the Internet
or Internet access service provider's network is at the customers' own risk, and
the Bank cannot guarantee the accuracy or security of any Internet or network
content. The Bank has no control over and has no responsibility whatsoever for
the content accessible or actions taken on the Internet and expressly disclaims
any responsibility for such content or actions. No advice or information given
by the Bank, its agents, affiliates or contractors or their respective employees
shall create any warranty. The Bank specifically denies any responsibility for
the accuracy, security or quality of information obtained through its services.
Links to non-Bank websites contained in this site are offered only as
pointers to sources of information on subjects that may be of interest to users
of the Bank website, and the Bank is not responsible for the content of such
sites as we have no control over what is displayed there. The Bank does not
guarantee the authenticity of documents at such sites, and links to non-Bank
sites do not imply any endorsement of or responsibility for the ideas, opinions,
information, products, or services offered at such sites. Use of links to any
non-Bank site is solely at the user's own risk.
16. Your Liability for Unauthorized or Erroneous Transfers. To the fullest
extent permitted by applicable law, you agree to be responsible for all
unauthorized or erroneous transactions initiated through Internet Banking. You
have the obligation to immediately notify the Bank if your Password has been
lost or stolen, or if someone has transferred funds from your account through
Internet Banking without your permission (or is contemplating do so). The
following provisions of this Section apply only to your liability for
unauthorized electronic fund transfers. An "unauthorized electronic fund
transfer" means an electronic fund transfer from a Deposit Account that is
initiated by another person without your authority to initiate the electronic
fund transfers) and from which you receive no benefit. The term does not include
any Internet Banking electronic fund transfer that is initiated by a person to
whom you furnished your Password, unless you have notified us that electronic
fund transfers by that person are no longer authorized and we have had
reasonable opportunity to act on that notification. We may require that the
notice be in writing. You could lose all the money in your Deposit Account, some
or all of the money in any linked account, or up to your maximum check protector
overdraft line of credit if you have a check overdraft protection line of
credit, if you fail or refuse to immediately advise the Bank of the unauthorized
use of your Password. If your statement shows electronic fund transfers that you
did not make, please refer to the EFT disclosure in our deposit account rules. If
you believe your Password has been lost or stolen or that someone has
transferred or may transfer money from a Deposit Account without your permission
call us immediately at (715) 284-9448 or toll free (877) 284-3575.
17. Other Agreements. Severability. Governing Law. The terms and conditions
of this Agreement are cumulative with and in addition to any terms of the
signature cards or account agreements for your accounts, the applicable account
disclosures and disclosure statements, the fee schedule, the funds availability
policy, the electronic fund transfer (EFT) disclosure statement, the deposit
account rules, the agreements governing the loan accounts, and any application
or forms submitted to us, all as may be amended from time to time. In the event
of any conflict between this Agreement and the content of the Software or any
related materials regarding the Bank's obligations to you, the terms of this
Agreement will control. If any provision of this Agreement is unlawful or
unenforceable, each such provision or writing will be without force and effect
without thereby affecting any other provision hereof. No consumer protection
provision of the federal Electronic Fund Transfer Act or Federal Reserve Board
Regulation E is intended to be waived by you under this Agreement unless the
waiver is permitted by law. The parties agree to be bound by the operating rules
and guidelines of the National Automated Clearing House Association and the
applicable local automated clearing house association as in effect from time to
time with respect to all automated clearing house transfers made hereunder. This
Agreement will be governed by the substantive laws of the United States,
applicable federal regulations, and to the extent not inconsistent therewith,
the laws of the state where our offices holding the account is located, without
regard to such state's rules regarding conflict of laws.
18. Amendments. We may amend this Agreement from time to time. Each amendment
will be effected by our mailing or otherwise delivering the amendment, revised
agreement and/or notice thereof to you (including by email) in accordance with
applicable federal and state laws. If no federal or state law specifically
governs the amendment, the amendment shall be effected by mailing or otherwise
delivering it to you (including by email) or posting it in our offices for a
reasonable period of time prior to the effective date of the amendment.
Notwithstanding the foregoing and to the extent permitted by applicable law, we
may change any term of this Agreement without prior notice or obligation to you:
(a) if the Software Provider changes any term without providing us sufficient
notice to enable us to properly notify you; (b) for security reasons; (c) to
comply with applicable law; or (d) as otherwise expressly provided in this
Agreement.
19. Termination. You agree that we may cancel or restrict your use of
Internet Banking or any Internet Banking service at any time upon such notice
(including email) as is reasonable under the circumstances. You may cancel
Internet Banking services by written request to the Bank at any time.
20. Assignment. You may not assign all or any part of your rights or
obligations under this Agreement without our prior express consent, which may be
withheld in our sole discretion. We may assign or delegate all or any part of
our rights or obligations under this Agreement, including, without limitation,
the performance of the services described herein. This Agreement will be binding
on and inure to the benefit of the heirs, successors and assigns of either
party.
21. No Third-Party Beneficiaries. This Agreement is for the benefit of you
and the Bank and is not intended to grant, and shall not be construed as
granting, any rights to or otherwise benefiting any other person, except as
expressly otherwise provided in this Agreement.
22. Choice of Forum and Jury Trial Waiver. In the event any litigation is
instituted to enforce or interpret the terms of this Agreement, you agree that
the exclusive forum therefore shall be the Circuit Court of Jackson County,
Wisconsin. In the event that the Bank is the prevailing party, the Bank shall be
entitled to reimbursement for all reasonable attorneys' fees and costs incurred
including, but not limited to, those incurred incident to any appeal. You and
hereby waive the right to trial by jury of all disputes, controversies and
claims by, between or against either you or the bank.
23. Ownership of Materials. The content and information in this Agreement and
on our site is the property of the Bank. It should not be duplicated or copied
by any means.